This role forms part of the Finance team within the Village n Life hospitality group, supporting the Debtors Manager with the day-to-day management of debtor accounts, payments, reconciliations, and financial reporting across the group’s distribution channels.
The Role
As a Distribution Debtors Controller, you’ll be responsible for ensuring that debtor accounts are accurately billed, payments are received and correctly allocated, and outstanding balances are followed up within the required timeframes. You’ll work closely with Travel Agents, Front Office, Reservations, online distribution platforms, and the Finance team to maintain accurate financial records and support smooth revenue collection.
Key Responsibilities
Prepare monthly debtor accounts and assist with financial reporting
Ensure bill-back revenue rates in OPERA Cloud are accurate and aligned with online platform rates
Ensure all bill-back revenue to Travel Agents is correctly routed and closed off
Verify that Front Office (FO) data transfer amounts are accurate and agree with online platform totals
Capture and process invoices received through online platforms
Ensure all debtor payments are correctly allocated and posted
Follow up on outstanding debtor accounts, particularly balances older than 30 days
Respond to and resolve queries from customers, predominantly Travel Agents
Maintain accurate debtor payment schedules and assist with month-end reconciliations
Monitor debtor accounts and ensure credit limits are not exceeded
Ensure payments received through various online platforms are accurately recorded
Ensure bank deposits and virtual card payments are correctly posted to OPERA Cloud
Maintain accurate records of virtual card payments and reconcile these to bank statements
Monitor virtual card payments, ensure payments are processed timeously and follow up on queries
Assist with preparing refund documentation when required
Maintain accurate and up-to-date reconciliations
Prepare reports and provide accurate financial information to management
Manage finance-related email correspondence and maintain organised filing and records
Build and maintain strong working relationships with Travel Agents, Front Office, Reservations, and internal Finance teams
Assist with ad-hoc financial requests and provide accurate information within required timeframes
Demonstrate an understanding of the financial linkages between departments
Support the Debtors Manager and wider Finance team as required
Provide guidance and delegate tasks to team members where required, taking into consideration workload, skill level and experience
Proactively seek feedback and respond constructively to feedback from colleagues and management
What We’re Looking For
Grade 12
Relevant financial qualification
3–5 years’ experience in a Debtors or Accounts Receivable role
Hospitality experience is advantageous
Experience working with Travel Agents and distribution platforms
Advanced OPERA Cloud knowledge
Sage Evolution experience is advantageous
Intermediate MS Office skills, particularly Excel
Strong understanding of reconciliations, debtor accounts and payment allocation
Strong analytical and problem-solving skills
Excellent attention to detail and accuracy
Strong communication and relationship-building skills
Ability to work effectively as part of a team
Accountable, dependable, and well organised
Strong self-management skills with the ability to meet deadlines
Resilient and able to work effectively under pressure
Willingness to work overtime when required
Able to communicate confidently and professionally in English
What We Offer
A key finance role within the Village n Life hospitality group
Exposure to hospitality distribution, Travel Agents, and online booking platforms
Growth and development opportunities within the group
A collaborative and professional working environment
Competitive package aligned with experience and skill set